POLICIES
All of our policies are listed below and in our email reminder. Failure to comply with our policies in a way that inhibits our ability to provide service at the time of scheduled service will result in being considered a no-show. We do our very best to accommodate all clients to the best of our availability.
CREDIT CARD DEPOSIT
A 100% deposit is required upon reservation. Elite Youth Performance has a 24-hour cancelation policy. If you need to make any changes to a scheduled appointment - whether cancelling, rescheduling, or changing what was booked, we kindly ask that you give us at least 24hr notice and we would be more than happy to refund the deposit or accomidate as needed.
Tardiness
Please note that Elite Youth Performance cannot guarantee service for any customer that arrives more than 15 minutes late. We may try to provide a shortened session if possible. If a service can’t be accommodated to customer that is more than 15 minutes late, the customer will be considered a no-show.
NO SHOW
If a customer fails to show up to an appointment with less than a 24-hour notice, Elite Youth Performance will charge 100% of the intended service fee. We do provide automatic reminder communication with the opportunity to cancel or reschedule within an appropriate time frame.
payment, gratuity
Elite Youth Performance accepts both cash and credit for payment. We do not accept checks or any other forms of payment outside of USD cash or credit. Please note that there is a small card processing fee.
PRODUCT REFUNDS
All products are final sale. Products cannot be returned for exchange, credit, or refund. If a product is damaged or broken, please notify Elite Youth Performance as soon as possible. We are not responsible for faulty products from our New Balance Online store.
GIFT CARDS
All gift card purchases are final sale and non-refundable. Gift cards may not be redeemed for cash and cannot be replaced if lost or stolen. They must be presented at the time of service and are valid only for services and products offered at our location. Please note that gift cards cannot be used toward gratuity.
OUR POSTAL ADDRESS
310 W Main St
Norristown, PA 19008